Return & Refund Policy
Codeblink Solution LLP
All commercial subscriptions, onboarding fees, and online payment gateway transactions for MySocietyEntry are conducted and billed under the legal business name Codeblink Solution LLP.
This Return and Refund Policy explains how MySocietyEntry handles cancellations, service reversals, and refund requests for subscriptions, onboarding charges, and related platform payments.
1. Scope, Subscription Commitments & Trial Exclusions
• 1. Coverage applies to all Bronze, Silver, Gold, and Platinum tier subscriptions. • 2. Trial periods are entirely free and carry zero billing liabilities. • 3. Subscription commitment periods (1-year, 2-year, 3-year) cannot be cancelled mid-term for refunds. • 4. Applies to all RWAs, builders, developers, and individual resident unit upgrades. • 5. Covers all web portal tools and mobile resident app features. • 6. Does not cover third-party hardware purchased independently. • 7. Setup configurations are considered active services immediately upon deployment. • 8. Custom domain provisioning costs are strictly non-refundable.
2. Onboarding, Data Migration & Setup Fees
• 9. Society flat blueprints data mapping fees are one-time and non-refundable. • 10. Bulk CSV flat-list database migration is completed prior to billing and not subject to refunds. • 11. Resident contact number import lists are cleared post-onboarding and are non-refundable. • 12. Security guard mobile device training sessions are billed at cost and non-refundable. • 13. Printed QR checkpoint stickers and physical patrol tags are custom-manufactured and non-refundable. • 14. Support SLA priority onboarding packages are non-refundable after activation. • 15. API custom setup configurations are non-refundable. • 16. Technical database isolation (dedicated VPC instances) setup charges are non-refundable.
3. Hardware Integrations & Biometric Sync
• 17. Biometric gate scanners purchased through us are subject to manufacturer warranty returns. • 18. Boom-barrier sync controller modules cannot be refunded once installed on site. • 19. RFID tags issued to vehicles are custom-printed and are strictly non-refundable. • 20. Camera hardware integration licensing fees are non-refundable after software hook setup. • 21. Remote terminal gate tablets cannot be returned for a software refund after 14 days of activation. • 22. Network backup router setup fees are subject to carrier-level cancellation rules. • 23. Bluetooth gate tags cannot be refunded after mapping. • 24. On-site technical deployment callouts are non-refundable.
4. Refund Eligibility, Duplicate Charges & Error Logs
• 25. Double subscription payments due to gateway glitches are eligible for a 100% refund. • 26. Failed bank transfers where the amount was deducted are automatically refunded by the gateway. • 27. Incorrect RWA maintenance billing calculations due to user input error are not eligible for a software refund. • 28. Subscriptions cancelled before provisioning activation are eligible for a full refund minus gateway charges. • 29. Deductions due to system outages exceeding 24 hours are adjusted via billing credits. • 30. Error logs showing system downtime are verified before billing credits are issued. • 31. Charges billed during account suspension status are fully refundable. • 32. Overbilling due to incorrect flat-count registry calculations will be adjusted in the next cycle.
5. Non-Refundable Scenarios & Subscription Cancellations
• 33. Dissatisfaction with committee policy or by-law enforcement is not grounds for a refund. • 34. Regular maintenance payouts made by residents to RWA accounts are not refundable by MySocietyEntry. • 35. Tax compliance reporting fees (GST/TDS registers) are non-refundable after generation. • 36. Failure of residents to adopt the mobile application does not qualify the society for a billing refund. • 37. Termination of services due to violation of platform Terms of Service carries no refund. • 38. Prorated refunds for unused days in a billing month are not provided. • 39. Voluntary downgrade of tier (e.g., Gold to Silver) takes effect from the next billing cycle. • 40. Third-party vendor subscription connectors are subject to external refund policies.
6. Request Submission Protocol, Escalations & Review Timelines
• 41. Refund requests must be sent to support@mysocietyentry.com from the admin's email. • 42. Request must contain society name, Tower/Flat number, UPI Reference ID, and date. • 43. Initial triage of refund tickets is completed within 3 working days. • 44. Audit and transaction log verification takes up to 5 business days. • 45. Gateway settlement processing takes 7 to 10 banking days. • 46. Approved refunds are credited back to the source payment method only. • 47. Cash refunds are strictly prohibited. • 48. Disputes raised after 30 days of the invoice date are ineligible for review. • 49. Decisions made by our billing compliance officer after escalation are final. • 50. All refund logs are permanently archived in the society billing general ledger for audit trail.
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