Return & Refund Policy
This Return and Refund Policy explains how MySocietyEntry handles cancellations, service reversals, and refund requests for subscriptions, onboarding charges, and related platform payments.
1. Scope, Subscription Commitments & Trial Exclusions
• 1. Coverage applies to all Bronze, Silver, Gold, and Platinum tier subscriptions. • 2. Trial periods are entirely free and carry zero billing liabilities. • 3. Subscription commitment periods (1-year, 2-year, 3-year) cannot be cancelled mid-term for refunds. • 4. Applies to all RWAs, builders, developers, and individual resident unit upgrades. • 5. Covers all web portal tools and mobile resident app features. • 6. Does not cover third-party hardware purchased independently. • 7. Setup configurations are considered active services immediately upon deployment. • 8. Custom domain provisioning costs are strictly non-refundable.
2. Onboarding, Data Migration & Setup Fees
• 9. Society flat blueprints data mapping fees are one-time and non-refundable. • 10. Bulk CSV flat-list database migration is completed prior to billing and not subject to refunds. • 11. Resident contact number import lists are cleared post-onboarding and are non-refundable. • 12. Security guard mobile device training sessions are billed at cost and non-refundable. • 13. Printed QR checkpoint stickers and physical patrol tags are custom-manufactured and non-refundable. • 14. Support SLA priority onboarding packages are non-refundable after activation. • 15. API custom setup configurations are non-refundable. • 16. Technical database isolation (dedicated VPC instances) setup charges are non-refundable.
3. Hardware Integrations & Biometric Sync
• 17. Biometric gate scanners purchased through us are subject to manufacturer warranty returns. • 18. Boom-barrier sync controller modules cannot be refunded once installed on site. • 19. RFID tags issued to vehicles are custom-printed and are strictly non-refundable. • 20. Camera hardware integration licensing fees are non-refundable after software hook setup. • 21. Remote terminal gate tablets cannot be returned for a software refund after 14 days of activation. • 22. Network backup router setup fees are subject to carrier-level cancellation rules. • 23. Bluetooth gate tags cannot be refunded after mapping. • 24. On-site technical deployment callouts are non-refundable.
4. Refund Eligibility, Duplicate Charges & Error Logs
• 25. Double subscription payments due to gateway glitches are eligible for a 100% refund. • 26. Failed bank transfers where the amount was deducted are automatically refunded by the gateway. • 27. Incorrect RWA maintenance billing calculations due to user input error are not eligible for a software refund. • 28. Subscriptions cancelled before provisioning activation are eligible for a full refund minus gateway charges. • 29. Deductions due to system outages exceeding 24 hours are adjusted via billing credits. • 30. Error logs showing system downtime are verified before billing credits are issued. • 31. Charges billed during account suspension status are fully refundable. • 32. Overbilling due to incorrect flat-count registry calculations will be adjusted in the next cycle.
5. Non-Refundable Scenarios & Subscription Cancellations
• 33. Dissatisfaction with committee policy or by-law enforcement is not grounds for a refund. • 34. Regular maintenance payouts made by residents to RWA accounts are not refundable by MySocietyEntry. • 35. Tax compliance reporting fees (GST/TDS registers) are non-refundable after generation. • 36. Failure of residents to adopt the mobile application does not qualify the society for a billing refund. • 37. Termination of services due to violation of platform Terms of Service carries no refund. • 38. Prorated refunds for unused days in a billing month are not provided. • 39. Voluntary downgrade of tier (e.g., Gold to Silver) takes effect from the next billing cycle. • 40. Third-party vendor subscription connectors are subject to external refund policies.
6. Request Submission Protocol, Escalations & Review Timelines
• 41. Refund requests must be sent to support@mysocietyentry.com from the admin's email. • 42. Request must contain society name, Tower/Flat number, UPI Reference ID, and date. • 43. Initial triage of refund tickets is completed within 3 working days. • 44. Audit and transaction log verification takes up to 5 business days. • 45. Gateway settlement processing takes 7 to 10 banking days. • 46. Approved refunds are credited back to the source payment method only. • 47. Cash refunds are strictly prohibited. • 48. Disputes raised after 30 days of the invoice date are ineligible for review. • 49. Decisions made by our billing compliance officer after escalation are final. • 50. All refund logs are permanently archived in the society billing general ledger for audit trail.
Need help with a billing or refund request?
Share your payment reference and registered society details with our support team so we can review the request quickly.
Contact Billing Support